Manage Communications Features in the Management Console

Once you have created your organization, properties, and rooms, you can use the Alexa Smart Properties management console to manage address books, create contacts, associate address books to rooms, configure drop-in preferences (Alexa Smart Properties in healthcare), and enable inbound calling (Alexa Smart Propreties in senior living).

The console is available in the CA, DE, ES, FR, IT, JP, UK, and US marketplaces at the following links:

Manage address books and contacts

Create an address book

  1. Open the Alexa Smart Properties management console and navigate to the Address Books page.
  2. Choose Create Address Book.
  3. In the Name field, enter a unique name for the address book.
  4. Choose Create.

Change an address book name

  1. Open the Alexa Smart Properties management console and navigate to the Address Books page.
  2. From the list of address books, choose the address book you want to update.
  3. Next to the address book name, choose Edit.
  4. Edit the address book name.
  5. Choose Save.

Associate an address book with rooms

  1. Open the Alexa Smart Properties management console and navigate to the Address Books page.
  2. Choose the address book you want to associate.
  3. From the Actions menu, choose Associate.
  4. On the Associate Address Books page, choose the property.
  5. From the list of rooms for the property, choose the rooms you want to associate the address book with.
  6. Choose Associate to associate the address book with the rooms.

Disassociate an address book from rooms

  1. Open the Alexa Smart Properties management console and navigate to the Address Books page.
  2. Choose checkbox next to the address book you want to disassociate.
  3. From the Actions menu, choose Disassociate.
  4. On the Disassociate Address Books page, choose the property.
  5. From the room list, choose the rooms you want to disassociate the address book from.
  6. Choose Disassociate.

Update the address book association for a room

  1. Open the Alexa Smart Properties management console and navigate to your Properties page.
  2. In the list of properties, choose the property.
  3. Navigate to the Rooms page for the property.
  4. Choose the room from the room list.
  5. In the Room settings page, choose Edit.
  6. In the Associated Address Books menu, choose the new address book.
  7. Choose Save.

Delete address books

  1. Open the Alexa Smart Properties management console and navigate to the Address Books page.
  2. Choose one or more address books to delete.
  3. From the Actions menu, choose Delete.
  4. In the dialog box, choose Confirm.

Add a contact to an address book

  1. Open the Alexa Smart Properties management console and navigate to the Address Books page.
  2. From the list of address books, choose the address book.
  3. In the Contacts pane, choose Create.
  4. In the Name field, enter the contact name.
  5. Choose the contact type: Phone number or Room.

  6. Enter the contact details as follows:

    • If the contact type is Phone number, add up to three phone numbers for the contact. The phone numbers currently supported are US, UK, and Canada (CA) telephone numbers in E.164 format.
    • If the contact type is Room, choose the Property and Room.
  7. Choose Create.

Update a contact in an address book

  1. Open the Alexa Smart Properties management console and navigate to the Address Books page.
  2. Choose the address book.
  3. Choose the Contacts pane.
  4. From the Contacts list, choose the contact.
  5. Choose Edit.
  6. In the Contact Details page, make any needed changes.
  7. Choose Save.

Delete contacts from an address book

  1. Open the Alexa Smart Properties management console and navigate to the Address Books page.
  2. Choose the address book.
  3. Choose the Contacts pane.
  4. From the Contacts list, choose the contacts to delete.
  5. Choose Delete.

Manage drop-in preferences

You can manage the drop-in preferences for the Alexa devices in a healthcare unit. To enable or disable drop-in from one Alexa device to another, both the source and target units must have the other unit as a contact in their associated contact book.

Manage drop-in preferences for a room

  1. Open the Alexa Smart Properties management console and navigate to the Properties page.
  2. In the list of properties, choose the property that has an Alexa Smart Properties in healthcare subscription.
  3. Navigate to the Rooms page for the property.
  4. From the room list, choose the room from which you would like to enable drop-in calls.
  5. In the Communication Preferences section, specify a Communication Profile Name.
    The Communication Profile Name is the name that's displayed for the room in a contact's Alexa address book.
  6. From the Allowed Rooms for Drop-in drop-down list, select the contacts you want to enable to make drop-in calls from the current room.
    The drop-down list shows contacts from the address books that are associated with the room.
  7. Choose Save.

Manage inbound calling

Enable or disable inbound calling for a room

  1. Open the Alexa Smart Properties in senior living management console and navigate to the Properties page.
  2. In the list of properties, choose the property.
  3. Navigate to the Rooms page for the property.
  4. Choose the room from the room list.
  5. In the Communication Preferences section, specify the Communication Profile Name.
    The Communication Profile Name is the name that's displayed for the room in an external contact's Alexa address book.
  6. From the dropdown, select the contacts you want to enable to make calls to the room.
    The dropdown shows contacts from address books associated with the room.
  7. Choose Save.
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Last updated: Nov 28, 2023