Standard Built-in Intents
The standard intents are used for common, general actions such as stopping, canceling, and asking for help.
AMAZON.SelectIntent is defined with slots, but they cannot be changed.To implement a standard built-in intent, include the intent in your intent schema and then add handling for the intent in your code. You do not need to provide any sample utterances for these intents, although you can if you want to extend the intent.
See Implement the Built-in Intents.
- Available standard built-in intents
- About canceling and stopping
- Provide a fall back for unmatched utterances
- Let users select items with SelectIntent
- Available standard built-in intents for Alexa-enabled devices with a screen
- Built-in Intent Library Documentation
Available standard built-in intents
The following table summarizes the standard built-in intents with a subset of the utterances users can say to invoke these intents.
Unless otherwise noted, these intents are supported for skills in all supported languages.
| Intent | Common Utterances | Purpose |
|---|---|---|
|
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|
Either of the following:
See below for more about canceling and stopping. For skills that stream audio using the |
|
|
Varies. This intent uses an out-of-domain model generated based on your interaction model. See Provide a Fallback for Unmatched Utterances |
Provides a fallback for user utterances that do not match any of your skill's intents. Your |
|
|
|
Provides help about how to use the skill. See the Help messages section in the Alexa Design Guide for more information about contextualized help. |
|
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|
Lets the user request that the skill turn off a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
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|
Lets the user request that the skill turn on a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user navigate to the next item in a list. For skills that stream audio using the |
|
|
|
Lets the user provide a negative response to a yes/no question for confirmation. |
|
|
|
Lets the user pause an action in progress, such as pausing a game or pausing an audio track that is playing. You must implement this intent if your skill streams audio using the |
|
|
|
Lets the user go back to a previous item in a list. For skills that stream audio using the |
|
|
|
Lets the user request to repeat the last action. For skills that stream audio using the |
|
|
|
Lets the user resume or continue an action. You must implement this intent if your skill streams audio using the |
|
|
|
Lets users indicate that they want to select a particular item, such as an item on a list. This intent includes four slots that collect the details about the selected item: |
|
|
|
Lets the user send information and search results to their phone. For details, see About Alexa for Apps V2. |
|
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|
Lets the user request that the skill turn off shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request to restart an action, such as restarting a game, transaction, or audio track. For skills that stream audio using the |
|
|
|
Exits the skill. Your skill must implement this intent and See below for more about canceling and stopping. |
|
|
|
Lets the user provide a positive response to a yes/no question for confirmation. |
| Intent | Common Utterances | Purpose |
|---|---|---|
|
|
|
Either of the following:
See below for more about canceling and stopping. For skills that stream audio using the |
|
|
Varies. This intent uses an out-of-domain model generated based on your interaction model. See Provide a Fallback for Unmatched Utterances |
Provides a fallback for user utterances that do not match any of your skill's intents. Your |
|
|
|
Provides help about how to use the skill. See the Help messages section in the Alexa Design Guide for more information about contextualized help. |
|
|
|
Lets the user request that the skill turn off a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user navigate to the next item in a list. For skills that stream audio using the |
|
|
|
Lets the user provide a negative response to a yes/no question for confirmation. |
|
|
|
Lets the user pause an action in progress, such as pausing a game or pausing an audio track that is playing. You must implement this intent if your skill streams audio using the |
|
|
|
Lets the user go back to a previous item in a list. For skills that stream audio using the |
|
|
|
Lets the user request to repeat the last action. For skills that stream audio using the |
|
|
|
Lets the user resume or continue an action. You must implement this intent if your skill streams audio using the |
|
|
|
Lets users indicate that they want to select a particular item, such as an item on a list. This intent includes four slots that collect the details about the selected item: |
|
|
|
Lets the user send information and search results to their phone. For details, see About Alexa for Apps V2. |
|
|
|
Lets the user request that the skill turn off shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request to restart an action, such as restarting a game, transaction, or audio track. For skills that stream audio using the |
|
|
|
Exits the skill. Your skill must implement this intent and See below for more about canceling and stopping. |
|
|
|
Lets the user provide a positive response to a yes/no question for confirmation. |
| Intent | Common Utterances | Purpose |
|---|---|---|
|
|
|
Either of the following:
See below for more about canceling and stopping. For skills that stream audio using the |
|
|
Varies. This intent uses an out-of-domain model generated based on your interaction model. See Provide a Fallback for Unmatched Utterances |
Provides a fallback for user utterances that do not match any of your skill's intents. Your |
|
|
|
Provides help about how to use the skill. See the Help messages section in the Alexa Design Guide for more information about contextualized help. |
|
|
|
Lets the user request that the skill turn off a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user navigate to the next item in a list. For skills that stream audio using the |
|
|
|
Lets the user provide a negative response to a yes/no question for confirmation. |
|
|
|
Lets the user pause an action in progress, such as pausing a game or pausing an audio track that is playing. You must implement this intent if your skill streams audio using the |
|
|
|
Lets the user go back to a previous item in a list. For skills that stream audio using the |
|
|
|
Lets the user request to repeat the last action. For skills that stream audio using the |
|
|
|
Lets the user resume or continue an action. You must implement this intent if your skill streams audio using the |
|
|
|
Lets users indicate that they want to select a particular item, such as an item on a list. This intent includes four slots that collect the details about the selected item: |
|
|
|
Lets the user send information and search results to their phone. For details, see About Alexa for Apps V2. |
|
|
|
Lets the user request that the skill turn off shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request to restart an action, such as restarting a game, transaction, or audio track. For skills that stream audio using the |
|
|
|
Exits the skill. Your skill must implement this intent and See below for more about canceling and stopping. |
|
|
|
Lets the user provide a positive response to a yes/no question for confirmation. |
| Intent | Common Utterances | Purpose |
|---|---|---|
|
|
|
Either of the following:
See below for more about canceling and stopping. For skills that stream audio using the |
|
|
Varies. This intent uses an out-of-domain model generated based on your interaction model. See Provide a Fallback for Unmatched Utterances |
Provides a fallback for user utterances that do not match any of your skill's intents. Your |
|
|
|
Provides help about how to use the skill. See the Help messages section in the Alexa Design Guide for more information about contextualized help. |
|
|
|
Lets the user request that the skill turn off a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user navigate to the next item in a list. For skills that stream audio using the |
|
|
|
Lets the user provide a negative response to a yes/no question for confirmation. |
|
|
|
Lets the user pause an action in progress, such as pausing a game or pausing an audio track that is playing. You must implement this intent if your skill streams audio using the |
|
|
|
Lets the user go back to a previous item in a list. For skills that stream audio using the |
|
|
|
Lets the user request to repeat the last action. For skills that stream audio using the |
|
|
|
Lets the user resume or continue an action. You must implement this intent if your skill streams audio using the |
|
|
|
Lets users indicate that they want to select a particular item, such as an item on a list. This intent includes four slots that collect the details about the selected item: |
|
|
|
Lets the user send information and search results to their phone. For details, see About Alexa for Apps V2. |
|
|
|
Lets the user request that the skill turn off shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request to restart an action, such as restarting a game, transaction, or audio track. For skills that stream audio using the |
|
|
|
Exits the skill. Your skill must implement this intent and See below for more about canceling and stopping. |
|
|
|
Lets the user provide a positive response to a yes/no question for confirmation. |
| Intent | Common Utterances | Purpose |
|---|---|---|
|
|
|
Either of the following:
See below for more about canceling and stopping. For skills that stream audio using the |
|
|
Varies. This intent uses an out-of-domain model generated based on your interaction model. See Provide a Fallback for Unmatched Utterances |
Provides a fallback for user utterances that do not match any of your skill's intents. Your |
|
|
|
Provide help about how to use the skill. See Alexa Design Guide for guidelines and examples about contextualized help. |
|
|
|
Lets the user request that the skill turn off a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user navigate to the next item in a list. For skills that stream audio using the |
|
|
|
Lets the user provide a negative response to a yes/no question for confirmation. |
|
|
|
Lets the user pause an action in progress, such as pausing a game or pausing an audio track that is playing. You must implement this intent if your skill streams audio using the |
|
|
|
Lets the user go back to a previous item in a list. For skills that stream audio using the |
|
|
|
Lets the user request to repeat the last action. For skills that stream audio using the |
|
|
|
Lets the user resume or continue an action. You must implement this intent if your skill streams audio using the |
|
|
|
Lets users indicate that they want to select a particular item, such as an item on a list. This intent includes four slots that collect the details about the selected item: |
|
|
|
Lets the user send information and search results to their phone. For details, see About Alexa for Apps V2. |
|
|
|
Lets the user request that the skill turn off shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request to restart an action, such as restarting a game, transaction, or audio track. For skills that stream audio using the |
|
|
|
Exits the skill. Your skill must implement this intent and See below for more about canceling and stopping. |
|
|
|
Lets the user provide a positive response to a yes/no question for confirmation. |
| Intent | Common Utterances | Purpose |
|---|---|---|
|
|
|
Either of the following:
See below for more about canceling and stopping. For skills that stream audio using the |
|
|
Varies. This intent uses an out-of-domain model generated based on your interaction model. See Provide a Fallback for Unmatched Utterances |
Provides a fallback for user utterances that do not match any of your skill's intents. Your |
|
|
|
Provides help about how to use the skill. See the Help messages section in the Alexa Design Guide for more information about contextualized help. |
|
|
|
Lets the user request that the skill turn off a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user navigate to the next item in a list. For skills that stream audio using the |
|
|
|
Lets the user provide a negative response to a yes/no question for confirmation. |
|
|
|
Lets the user pause an action in progress, such as pausing a game or pausing an audio track that is playing. You must implement this intent if your skill streams audio using the |
|
|
|
Lets the user go back to a previous item in a list. For skills that stream audio using the |
|
|
|
Lets the user request to repeat the last action. For skills that stream audio using the |
|
|
|
Let the user resume or continue an action. You must implement this intent if your skill streams audio using the |
|
|
|
Lets users indicate that they want to select a particular item, such as an item on a list. This intent includes four slots that collect the details about the selected item: |
|
|
|
Lets the user send information and search results to their phone. For details, see About Alexa for Apps V2. |
|
|
|
Lets the user request that the skill turn off shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request to restart an action, such as restarting a game, transaction, or audio track. For skills that stream audio using the |
|
|
|
Exits the skill. Your skill must implement this intent and See below for more about canceling and stopping. |
|
|
|
Lets the user provide a positive response to a yes/no question for confirmation. |
| Intent | Common Utterances | Purpose |
|---|---|---|
|
|
|
Either of the following:
See below for more about canceling and stopping. For skills that stream audio using the |
|
|
Varies. This intent uses an out-of-domain model generated based on your interaction model. See Provide a Fallback for Unmatched Utterances |
Provides a fallback for user utterances that do not match any of your skill's intents. Your |
|
|
|
Provides help about how to use the skill. See the Help messages section in the Alexa Design Guide for more information about contextualized help. |
|
|
|
Lets the user request that the skill turn off a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user navigate to the next item in a list. For skills that stream audio using the |
|
|
|
Lets the user provide a negative response to a yes/no question for confirmation. |
|
|
|
Lets the user pause an action in progress, such as pausing a game or pausing an audio track that is playing. You must implement this intent if your skill streams audio using the |
|
|
|
Lets the user go back to a previous item in a list. For skills that stream audio using the |
|
|
|
Lets the user request to repeat the last action. For skills that stream audio using the |
|
|
|
Lets the user resume or continue an action. You must implement this intent if your skill streams audio using the |
|
|
|
Lets users indicate that they want to select a particular item, such as an item on a list. This intent includes four slots that collect the details about the selected item: |
|
|
|
Lets the user send information and search results to their phone. For details, see About Alexa for Apps V2. |
|
|
|
Lets the user request that the skill turn off shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request to restart an action, such as restarting a game, transaction, or audio track. For skills that stream audio using the |
|
|
|
Exits the skill. Your skill must implement this intent and See below for more about canceling and stopping. |
|
|
|
Lets the user provide a positive response to a yes/no question for confirmation. |
| Intent | Common Utterances | Purpose |
|---|---|---|
|
|
|
Either of the following:
See below for more about canceling and stopping. For skills that stream audio using the |
|
|
Varies. This intent uses an out-of-domain model generated based on your interaction model. See Provide a Fallback for Unmatched Utterances |
Provides a fallback for user utterances that do not match any of your skill's intents. Your |
|
|
|
Provides help about how to use the skill. See the Help messages section in the Alexa Design Guide for more information about contextualized help. |
|
|
|
Lets the user request that the skill turn off a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user navigate to the next item in a list. For skills that stream audio using the |
|
|
|
Lets the user provide a negative response to a yes/no question for confirmation. |
|
|
|
Lets the user pause an action in progress, such as pausing a game or pausing an audio track that is playing. You must implement this intent if your skill streams audio using the |
|
|
|
Lets the user go back to a previous item in a list. For skills that stream audio using the |
|
|
|
Lets the user request to repeat the last action. For skills that stream audio using the |
|
|
|
Lets the user resume or continue an action. You must implement this intent if your skill streams audio using the |
|
|
|
Lets users indicate that they want to select a particular item, such as an item on a list. This intent includes four slots that collect the details about the selected item: |
|
|
|
Lets the user send information and search results to their phone. For details, see About Alexa for Apps V2. |
|
|
|
Lets the user request that the skill turn off shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request to restart an action, such as restarting a game, transaction, or audio track. For skills that stream audio using the |
|
|
|
Exits the skill. Your skill must implement this intent and See below for more about canceling and stopping. |
|
|
|
Lets the user provide a positive response to a yes/no question for confirmation. |
| Intent | Common Utterances | Purpose |
|---|---|---|
|
|
|
Either of the following:
See below for more about canceling and stopping. For skills that stream audio using the |
|
|
Varies. This intent uses an out-of-domain model generated based on your interaction model. See Provide a Fallback for Unmatched Utterances |
Provides a fallback for user utterances that do not match any of your skill's intents. Your |
|
|
|
Provides help about how to use the skill. See the Help messages section in the Alexa Design Guide for more information about contextualized help. |
|
|
|
Lets the user request that the skill turn off a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user navigate to the next item in a list. For skills that stream audio using the |
|
|
|
Lets the user provide a negative response to a yes/no question for confirmation. |
|
|
|
Lets the user pause an action in progress, such as pausing a game or pausing an audio track that is playing. You must implement this intent if your skill streams audio using the |
|
|
|
Lets the user go back to a previous item in a list. For skills that stream audio using the |
|
|
|
Lets the user request to repeat the last action. For skills that stream audio using the |
|
|
|
Lets the user resume or continue an action. You must implement this intent if your skill streams audio using the |
|
|
|
Lets users indicate that they want to select a particular item, such as an item on a list. This intent includes four slots that collect the details about the selected item: |
|
|
|
Lets the user send information and search results to their phone. For details, see About Alexa for Apps V2. |
|
|
|
Lets the user request that the skill turn off shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request to restart an action, such as restarting a game, transaction, or audio track. For skills that stream audio using the |
|
|
|
Exits the skill. Your skill must implement this intent and See below for more about canceling and stopping. |
|
|
|
Lets the user provide a positive response to a yes/no question for confirmation. |
| Intent | Common Utterances | Purpose |
|---|---|---|
|
|
|
Either of the following:
See below for more about canceling and stopping. For skills that stream audio using the |
|
|
Varies. This intent uses an out-of-domain model generated based on your interaction model. See Provide a Fallback for Unmatched Utterances |
Provides a fallback for user utterances that do not match any of your skill's intents. Your |
|
|
|
Provides help about how to use the skill. See the Alexa Design Guide for guidelines and examples for contextual help. |
|
|
|
Lets the user request that the skill turn off a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on a loop or repeat mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user navigate to the next item in a list. For skills that stream audio using the |
|
|
|
Lets the user provide a negative response to a yes/no question for confirmation. |
|
|
|
Lets the user pause an action in progress, such as pausing a game or pausing an audio track that is playing. You must implement this intent if your skill streams audio using the |
|
|
|
Lets the user go back to a previous item in a list. For skills that stream audio using the |
|
|
|
Lets the user request to repeat the last action. For skills that stream audio using the |
|
|
|
Lets the user resume or continue an action. You must implement this intent if your skill streams audio using the |
|
|
|
Lets users indicate that they want to select a particular item, such as an item on a list. This intent includes four slots that collect the details about the selected item: |
|
|
|
Lets the user send information and search results to their phone. For details, see About Alexa for Apps V2. |
|
|
|
Lets the user request that the skill turn off shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request that the skill turn on shuffle mode, usually for audio skills that stream a playlist of tracks. For skills that stream audio using the |
|
|
|
Lets the user request to restart an action, such as restarting a game, transaction, or audio track. For skills that stream audio using the |
|
|
|
Exits the skill. Your skill must implement this intent and See below for more about canceling and stopping. |
|
|
|
Lets the user provide a positive response to a yes/no question for confirmation. |
About canceling and stopping
Separate intents are provided for canceling and stopping for situations in which your skill needs to distinguish between the two concepts. This lets "ألغي" have a meaning distinct from "بطّلي." Handle these intents as follows:
AMAZON.CancelIntent: In most cases, this should just exit the skill. However, you can map it to alternate functionality if it makes sense for your skill. See Implementing the Built-in Intents.AMAZON.StopIntent: Your skill must implement this intent andshouldEndSessionmust betrueornullin the response. Note that this is also a requirement of the skill certification process (see certification requirements for stopping and canceling). If you want the same functionality forAMAZON.CancelIntent, you can use the same intent handler for both intents.
Example of using AMAZON.CancelIntent to exit a skill:
User: أليكسا،افتحي رزنامة الفعاليّات.
رزنامة الفعاليّات: . مرحبا بك في رزنامة الفعاليّات. قل اسم المدينة التي تود معرفة الفعاليّات فيها
User: اتركيه (Sends an IntentRequest with an AMAZON.CancelIntent)
رزنامة الفعاليّات: مع السلامة (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Alternative use of AMAZON.CancelIntent to cancel a transaction, but remain within the skill:
…earlier portion of interaction, with the user ordering a pizza.\
البيتزا حقّي: التحقق من الطلبية لبيتزا بيبيروني كبيرة و بيتزا الفطر. هل هذا صحيح؟
User: ألغي (Sends an IntentRequest with an AMAZON.CancelIntent)
البيتزا حقّي: إلغاء الطلبية. تبغى تطلب شي ثاني؟ (Response asks a question and keeps the session open by setting shouldEndSession to false.)
User: اطلبي بيتزا مارغريتا ايطالية صغيرة (User's new request mapped to an appropriate skill-specific intent)
…(interaction continues)
Also note that users can use the wake word to interrupt Alexa while she is speaking a response. This is often used to stop a skill during lengthy text to speech. If the user's command maps to one of your intents (either a custom intent or one of the built-in intents), your service receives an IntentRequest like normal. For example:
User: اليكسا، اطلبي من رزنامة الفعاليّات معلومات عن الفعاليات في جدّة.
رزنامة الفعاليّات: اليوم في جدّة المعرض السنوي للكتاب … (Interrupt Alexa before the skill completes the response)
User: اليكسا، كافي (Sends an IntentRequest with an AMAZON.StopIntent)
رزنامة الفعاليّات: مع السلامة (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Separate intents are provided for canceling and stopping for situations in which your skill needs to distinguish between the two concepts. This lets "annuleer" have a meaning distinct from "stop." Handle these intents as follows:
AMAZON.CancelIntent: In most cases, this should just exit the skill. However, you can map it to alternate functionality if it makes sense for your skill. See Implementing the Built-in Intents.AMAZON.StopIntent: Your skill must implement this intent andshouldEndSessionmust betrueornullin the response. Note that this is also a requirement of the skill certification process (see certification requirements for stopping and canceling). If you want the same functionality forAMAZON.CancelIntent, you can use the same intent handler for both intents.
Example of using AMAZON.CancelIntent to exit a skill:
User: Alexa, Open Dagelijkse Horoscoop.
Dagelijkse Horoscoop: Dagelijkse Horoscoop: Welkom bij de dagelijkse horoscoop. Welk sterrenbeeld ben jij?
User: Laat maar. (Sends an IntentRequest with an AMAZON.CancelIntent)
Dagelijkse Horoscoop: Oke, tot ziens!. (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Alternative use of AMAZON.CancelIntent to cancel a transaction, but remain within the skill:
…earlier portion of interaction, with the user ordering a pizza.
Mijn Pizza: Bevestiging van bestelling voor een grote pizza met pepperoni en champignons. Is dat correct?
User: Annuleer. (Sends an IntentRequest with an AMAZON.CancelIntent)
Mijn Pizza: Ik Annuleer de bestelling. Wil je iets anders bestellen? (Response asks a question and keeps the session open by setting shouldEndSession to false.)
User: Bestel een kleine pepperoni pizza (User's new request mapped to an appropriate skill-specific intent)
…(interaction continues)
Also note that users can use the wake word to interrupt Alexa while she is speaking a response. This is often used to stop a skill during lengthy text to speech. If the user's command maps to one of your intents (either a custom intent or one of the built-in intents), your service receives an IntentRequest like normal. For example:
User: Alexa, vraag de Getijdenkalender naar het volgende hoogwater in Zandvoort aan Zee
Getijdenkalender: Vandaag in Zanvoort aan Zee is het hoogwater… (Interrupt Alexa before the skill completes the response)
User: Alexa, Stop. (Sends an IntentRequest with an AMAZON.StopIntent)
Getijdenkalender: Tot ziens!. (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Separate intents are provided for canceling and stopping for situations in which your skill needs to distinguish between the two concepts. This lets "cancel" have a meaning distinct from "stop." Handle these intents as follows:
AMAZON.CancelIntent: In most cases, this should just exit the skill. However, you can map it to alternate functionality if it makes sense for your skill. See Implementing the Built-in Intents.AMAZON.StopIntent: Your skill must implement this intent andshouldEndSessionmust betrueornullin the response. Note that this is also a requirement of the skill certification process (see certification requirements for stopping and canceling). If you want the same functionality forAMAZON.CancelIntent, you can use the same intent handler for both intents.
Example of using AMAZON.CancelIntent to exit a skill:
User: Alexa, Open Tide Pooler.
Tide Pooler: Welcome to Tide Pooler. Which city would you like tide information for?
User: Never mind. (Sends an IntentRequest with an AMAZON.CancelIntent)
Tide Pooler: Good-bye. (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Alternative use of AMAZON.CancelIntent to cancel a transaction, but remain within the skill:
…earlier portion of interaction, with the user ordering a pizza.
My Pizza: Confirming order for a large pepperoni and mushroom pizza. Is that correct?
User: Cancel. (Sends an IntentRequest with an AMAZON.CancelIntent)
My Pizza: Canceling order. Did you want to order something else? (Response asks a question and keeps the session open by setting shouldEndSession to false.)
User: Order a small Italian sausage pizza. (User's new request mapped to an appropriate skill-specific intent)
…(interaction continues)
Also note that users can use the wake word to interrupt Alexa while she is speaking a response. This is often used to stop a skill during lengthy text to speech. If the user's command maps to one of your intents (either a custom intent or one of the built-in intents), your service receives an IntentRequest like normal. For example:
User: Alexa, Ask Tide Pooler for high tides in Monterey.
Tide Pooler: Today in Monterey, the first high tide… (Interrupt Alexa before the skill completes the response)
User: Alexa, Stop. (Sends an IntentRequest with an AMAZON.StopIntent)
Tide Pooler: Good-bye. (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Separate intents are provided for canceling and stopping for situations in which your skill needs to distinguish between the two concepts. This lets "cancel" have a meaning distinct from "stop." Handle these intents as follows:
AMAZON.CancelIntent: In most cases, this should just exit the skill. However, you can map it to alternate functionality if it makes sense for your skill. See Implementing the Built-in Intents.AMAZON.StopIntent: Your skill must implement this intent andshouldEndSessionmust betrueornullin the response. Note that this is also a requirement of the skill certification process (see certification requirements for stopping and canceling). If you want the same functionality forAMAZON.CancelIntent, you can use the same intent handler for both intents.
Example of using AMAZON.CancelIntent to exit a skill:
User: Alexa, démarre voyages en ville.
Voyages en Ville: Voyages en Ville: Bienvenue sur Voyages en Ville. Quelle ville souhaitez-vous visiter ?
User: Laisse tomber. (Sends an IntentRequest with an AMAZON.CancelIntent)
Alexa: Voyages en Ville: Bye. (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Alternative use of AMAZON.CancelIntent to cancel a transaction, but remain within the skill:
…earlier portion of interaction, with the user ordering a pizza.
Ma Pizza Rouge: Vous confirmez votre commande d'une grande pizza champignons. Est-ce correct?
User: Annule. (Sends an IntentRequest with an AMAZON.CancelIntent)
Ma Pizza Rouge: J'annule cette commande. Souhaitez-vous autre chose? (Response asks a question and keeps the session open by setting shouldEndSession to false.)
User: Je veux plutôt une petite pizza pepperoni. (User's new request mapped to an appropriate skill-specific intent)
…(interaction continues)
Also note that users can use the wake word to interrupt Alexa while she is speaking a response. This is often used to stop a skill during lengthy text to speech. If the user's command maps to one of your intents (either a custom intent or one of the built-in intents), your service receives an IntentRequest like normal. For example:
User: Alexa, demande à Voyages en Ville les heures d'ouverture de l'atonium à Bruxelles.
Voyages en Ville: Voyages en Ville: L'atonium à Bruxelles est ouvert de 10 heures a 18 heures tous les jours de la semaine… (Interrupt Alexa before the skill completes the response)
User: Alexa, arrête. (Sends an IntentRequest with an AMAZON.StopIntent)
Voyages en Ville: Bye. (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Separate intents are provided for canceling and stopping for situations in which your skill needs to distinguish between the two concepts. This lets "abbrechen" have a meaning distinct from "stopp." Handle these intents as follows:
AMAZON.CancelIntent: In most cases, this should just exit the skill. However, you can map it to alternate functionality if it makes sense for your skill. See Implementing the Built-in Intents.AMAZON.StopIntent: Your skill must implement this intent andshouldEndSessionmust betrueornullin the response. Note that this is also a requirement of the skill certification process (see certification requirements for stopping and canceling). If you want the same functionality forAMAZON.CancelIntent, you can use the same intent handler for both intents.
Example of using AMAZON.CancelIntent to exit a skill:
User: Alexa, Öffne Tageshoroskop.
Tageshoroskop: Wilkommen bei Tageshoroskop. Welches Sternzeichen bist du?
User: Vergiss es. (Sends an IntentRequest with an AMAZON.CancelIntent)
Tageshoroskop: Alles klar, tschüss. (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits)
Alternative use of AMAZON.CancelIntent to cancel a transaction, but remain within the skill:
…earlier portion of interaction, with the user ordering a pizza.
Meine Pizza: Du möchtest also eine große Pepperoni Pizza mit Champignons, ist das richtig?
User: Abbrechen. (Sends an IntentRequest with an AMAZON.CancelIntent)
Meine Pizza: Die Bestellung wurde abgebrochen. Möchtest du noch was anderes bestellen? (Response asks a question and keeps the session open by setting shouldEndSession to false.)
User: Bestelle eine kleine Käsepizza. (User's new request mapped to an appropriate skill-specific intent)
…(interaction continues)
Also note that users can use the wake word to interrupt Alexa while she is speaking a response. This is often used to stop a skill during lengthy text to speech. If the user's command maps to one of your intents (either a custom intent or one of the built-in intents), your service receives an IntentRequest like normal. For example:
User: Alexa, frage Gezeitenkalendar nach der nächsten Flut in Bremerhaven.
Gezeitenkalender: Heute in Bremerhaven ist die nächste Flut um 17:50 Uhr. Die… (Interrupt Alexa before the skill completes the response)
User: Alexa, Stopp. (Sends an IntentRequest with an AMAZON.StopIntent)
Gezeitenkalender: Ciao. (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Separate intents are provided for canceling and stopping for situations in which your skill needs to distinguish between the two concepts. This lets "cancel" have a meaning distinct from "stop." Handle these intents as follows:
AMAZON.CancelIntent: In most cases, this should just exit the skill. However, you can map it to alternate functionality if it makes sense for your skill. See Implementing the Built-in Intents.AMAZON.StopIntent: Your skill must implement this intent andshouldEndSessionmust betrueornullin the response. Note that this is also a requirement of the skill certification process (see certification requirements for stopping and canceling). If you want the same functionality forAMAZON.CancelIntent, you can use the same intent handler for both intents.
Example of using AMAZON.CancelIntent to exit a skill:
User: Alexa, शहर की जानकारी
खोलो.
शहर की जानकारी: शहर की जानकारी में आपका स्वागत है. आप किस शहर के लिए जानकारी लेना पसंद करेंगे?
User: छोड़ो. (Sends an IntentRequest with an AMAZON.CancelIntent)
शहर की जानकारी: अलविदा. (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Alternative use of AMAZON.CancelIntent to cancel a transaction, but remain within the skill:
…earlier portion of interaction, with the user ordering a pizza.
मेरा Pizza: आपको एक बड़ा Chicken और Mushroom Pizza चाहिए. क्या ये सही हैं?
User: रद्द करो. (Sends an IntentRequest with an AMAZON.CancelIntent)
मेरा Pizza: आदेश रद्द किया. क्या आपको कुछ और मंगवाना हैं? (Response asks a question and keeps the session open by setting shouldEndSession to false.)
User: एक छोटा पनीर टिक्का Pizza मंगवाओ. (User's new request mapped to an appropriate skill-specific intent)
…(interaction continues)
Also note that users can use the wake word to interrupt Alexa while she is speaking a response. This is often used to stop a skill during lengthy text to speech. If the user's command maps to one of your intents (either a custom intent or one of the built-in intents), your service receives an IntentRequest like normal. For example:
User: Alexa, शहर की जानकारी से मंबई के बारे में पूछो.
शहर की जानकारी: मुंबई भारत का … (Interrupt Alexa before the skill completes the response)
User: Alexa, चुप. (Sends an IntentRequest with an AMAZON.StopIntent)
शहर की जानकारी: अलविदा. (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Separate intents are provided for canceling and stopping for situations in which your skill needs to distinguish between the two concepts. This lets "annulla" have a meaning distinct from "ferma." Handle these intents as follows:
AMAZON.CancelIntent: In most cases, this should just exit the skill. However, you can map it to alternate functionality if it makes sense for your skill. See Implementing the Built-in Intents.AMAZON.StopIntent: Your skill must implement this intent andshouldEndSessionmust betrueornullin the response. Note that this is also a requirement of the skill certification process (see certification requirements for stopping and canceling). If you want the same functionality forAMAZON.CancelIntent, you can use the same intent handler for both intents.
Example of using AMAZON.CancelIntent to exit a skill:
User: Alexa, Apri Vacanze in Città.
Vacanze in Città: Benvenuto a Vacanze in Città. Quale città vorresti visitare?
User: Lascia stare. (Vacanze in Città sends an IntentRequest with an AMAZON.CancelIntent)
Vacanze in Città: Ciao. (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Alternative use of AMAZON.CancelIntent to cancel a transaction, but remain within the skill:
…earlier portion of interaction, with the user ordering a pizza.
La Mia Pizza: Vuoi confermare un ordine per una pizza grande con prosciutto e funghi. È corretto?
User: Annulla. (Sends an IntentRequest with an AMAZON.CancelIntent)
La Mia Pizza: Ordine annullato. Vuoi ordinare qualcos'altro? (Response asks a question and keeps the session open by setting shouldEndSession to false.)
User: Ordina una pizza con salsiccia. (User's new request mapped to an appropriate skill-specific intent)
…(interaction continues)
Also note that users can use the wake word to interrupt Alexa while she is speaking a response. This is often used to stop a skill during lengthy text to speech. If the user's command maps to one of your intents (either a custom intent or one of the built-in intents), your service receives an IntentRequest like normal. For example:
User: Alexa, Domanda a Vacanze in Città se può dirmi gli orari del Colosseo.
Vacanze in Città: Il Colosseo è aperto tutti i giorni e segue i seguenti orari… (Interrupt Alexa before the skill completes the response)
User: Alexa, basta. (Sends an IntentRequest with an AMAZON.StopIntent)
Vacanze in Città: Ciao (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Separate intents are provided for canceling (キャンセル) and stopping (停止) for situations in which your skill needs to distinguish between the two concepts. This lets "キャンセル" have a meaning distinct from "停止." Handle these intents as follows:
AMAZON.CancelIntent: In most cases, this should just exit the skill. However, you can map it to alternate functionality if it makes sense for your skill. See Implementing the Built-in Intents.AMAZON.StopIntent: Your skill must implement this intent andshouldEndSessionmust betrueornullin the response. Note that this is also a requirement of the skill certification process (see certification requirements for stopping and canceling). If you want the same functionality forAMAZON.CancelIntent, you can use the same intent handler for both intents.
Example of using AMAZON.CancelIntent to exit a skill:
User: アレクサ、潮汐情報を開いて。
潮汐情報: 潮汐情報へようこそ。どの都市の潮汐情報を知りたいですか？
User: 取り消して。 (Sends an IntentRequest with an AMAZON.CancelIntent)
Alexa: さようなら。 (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Alternative use of AMAZON.CancelIntent to cancel a transaction, but remain within the skill:
…earlier portion of interaction, with the user ordering a pizza.
My Pizza: ご注文はLサイズのペパロニとマッシュルームピザです。これでよろしいですか？
User: キャンセル。 (Sends an IntentRequest with an AMAZON.CancelIntent)
My Pizza: 注文をキャンセルします。他にも注文はありますか？ (Response asks a question and keeps the session open by setting shouldEndSession to false.)
User: Sサイズのイタリアンソーセージピザを注文して。 (User's new request mapped to an appropriate skill-specific intent)
…(interaction continues)
Also note that users can use the wake word to interrupt Alexa while she is speaking a response. This is often used to stop a skill during lengthy text to speech. If the user's command maps to one of your intents (either a custom intent or one of the built-in intents), your service receives an IntentRequest like normal. For example:
User: アレクサ、潮汐情報に神戸の満潮時を聞いて。
潮汐情報: 今日の神戸の最初の満潮は… (Interrupt Alexa before the skill completes the response)
User: アレクサ、止めて。 (Sends an IntentRequest with an AMAZON.StopIntent)
潮汐情報: さようなら。 (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Separate intents are provided for canceling and stopping for situations in which your skill needs to distinguish between the two concepts. This lets "cancel" have a meaning distinct from "stop." Handle these intents as follows:
AMAZON.CancelIntent: In most cases, this should just exit the skill. However, you can map it to alternate functionality if it makes sense for your skill. See Implementing the Built-in Intents.AMAZON.StopIntent: Your skill must implement this intent andshouldEndSessionmust betrueornullin the response. Note that this is also a requirement of the skill certification process (see certification requirements for stopping and canceling). If you want the same functionality forAMAZON.CancelIntent, you can use the same intent handler for both intents.
Example of using AMAZON.CancelIntent to exit a skill:
User: Alexa, abre a Marés altas
Marés Altas: Marés Altas: Bem-vindo à Marés Altas. Qual a cidade litorânea que você deseja saber mais informações sobre a maré?
User: cancelar. (Sends an IntentRequest with an AMAZON.CancelIntent)
Alexa: Marés Altas: Tchau. (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Alternative use of AMAZON.CancelIntent to cancel a transaction, but remain within the skill:
…earlier portion of interaction, with the user ordering a pizza.
Minha Pizza: Confirmando o seu pedido: uma pizza grande de calabresa e cogumelos. Correto?
User: cancelar. (Sends an IntentRequest with an AMAZON.CancelIntent)
Minha Pizza: Pedido cancelado. Deseja algo mais? (Response asks a question and keeps the session open by setting shouldEndSession to false.)
User: Pedir uma pizza pequena de salsicha. (User's new request mapped to an appropriate skill-specific intent)
…(interaction continues)
Also note that users can use the wake word to interrupt Alexa while she is speaking a response. This is often used to stop a skill during lengthy text to speech. If the user's command maps to one of your intents (either a custom intent or one of the built-in intents), your service receives an IntentRequest like normal. For example:
User: Alexa, pergunta para Marés Altas sobre a maré no Rio de Janeiro.
Marés Altas: Marés Altas: Hoje, a primeira maré alta no Rio de Janeiro… (Interrupt Alexa before the skill completes the response)
User: Alexa, parar. (Sends an IntentRequest with an AMAZON.StopIntent)
Marés Altas: Tchau. (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Separate intents are provided for canceling and stopping for situations in which your skill needs to distinguish between the two concepts. This lets "cancel" have a meaning distinct from "stop." Handle these intents as follows:
AMAZON.CancelIntent: In most cases, this should just exit the skill. However, you can map it to alternate functionality if it makes sense for your skill. See Implementing the Built-in Intents.AMAZON.StopIntent: Your skill must implement this intent andshouldEndSessionmust betrueornullin the response. Note that this is also a requirement of the skill certification process (see certification requirements for stopping and canceling). If you want the same functionality forAMAZON.CancelIntent, you can use the same intent handler for both intents.
Example of using AMAZON.CancelIntent to exit a skill:
User: Alexa, abre Mareas Altas.
Mareas Altas: Bienvenido a Mareas Altas. De qué ciudad quieres saber la marea?
User: Olvídalo. (Sends an IntentRequest with an AMAZON.CancelIntent)
Mareas Altas: Adiós. (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Alternative use of AMAZON.CancelIntent to cancel a transaction, but remain within the skill:
…earlier portion of interaction, with the user ordering a pizza.
Mi Pizza: Confirmando una orden para una pizza grande de queso. Es correcto?
User: Cancela. (Sends an IntentRequest with an AMAZON.CancelIntent)
Mi Pizza: Cancelando la orden. Deaseas algo más? (Response asks a question and keeps the session open by setting shouldEndSession to false.)
User: Ordena una pizza pequeña de setas. (User's new request mapped to an appropriate skill-specific intent)
…(interaction continues)
Also note that users can use the wake word to interrupt Alexa while she is speaking a response. This is often used to stop a skill during lengthy text to speech. If the user's command maps to one of your intents (either a custom intent or one of the built-in intents), your service receives an IntentRequest like normal. For example:
User: Alexa, pregúntale a Mareas Altas por la marea en Santander.
Mareas Altas: Hoy en Santander, la primera marea alta… (Interrupt Alexa before the skill completes the response)
User: Alexa, para. (Sends an IntentRequest with an AMAZON.StopIntent)
Mareas Altas: Adiós. (Response closes the session by setting the shouldEndSession flag to true)
(Skill exits).
Provide a fall back for unmatched utterances
The AMAZON.FallbackIntent is considered when the user's spoken input cannot be matched with confidence to any of the other intents in the skill. AMAZON.FallbackIntent is designed as an out-of-domain model that can pick up user input that does not fit into your skill's intended design.
When you build your interaction model, the sample utterances that you provide serve as "hints" to help Alexa pick the best match for user utterances that you have not predicted. The out-of-domain model for AMAZON.FallbackIntent can help your skill handle many utterances that may not confidently map to your skill's defined sample utterances and intents.
The AMAZON.FallbackIntent built-in intent is selected by a statistical model, which means that it is evaluated with all of custom intents defined in your interaction model for the likelihood that the user utterance is out-of-domain for your skill. Much like your custom intents, utterances can be selected for AMAZON.FallbackIntent with high, medium, or low confidence. If Alexa is more confident that an utterance should map to one of your custom intents, that intent is selected. If Alexa is confident that the utterance is out-of-domain for your skill, AMAZON.FallbackIntent is selected instead. If there is very low confidence for all intents, such as unintelligible speech or background noise, your skill's reprompt may be triggered instead.
As with all built-in intents, you provide a handler that can give the user an appropriate response. This is usually a prompt to let the user know that they asked for something your skill does not do and provide guidance back to your skill's functionality. Your prompt should also remind the user that they are interacting with your skill. For example:
User: Alexa, open Plan My Trip
Alexa: Let's plan a trip. Where did you want to go?
User: What's the weather in Chicago? (This utterance does not match any of the intents in Plan my Trip.)
Since Alexa cannot match this utterance to an intent with confidence, Alexa sends the skill AMAZON.FallbackIntent.
Alexa: The Plan My Trip skill can't help with that, but I can help you look up flights and plan trips to other places. Where would you like to go? (The response includes the skill's name to help re-orient the user.)
AMAZON.FallbackIntent when you delegate the dialog
When you delegate the dialog to Alexa, Alexa can automatically prompt the user to fill in required slots in a dialog, based on a defined dialog model. The AMAZON.FallbackIntent is not normally triggered during this dialog. When Alexa prompts the user to fill a required slot, the voice model is biased to listen for the specific utterances defined for that slot in the dialog model. If the user says something that would be "out-of-domain", Alexa asks for the slot again.
However, if you extend AMAZON.FallbackIntent with additional utterances, those extended utterances can trigger the intent even during slot elicitation.
AMAZON.FallbackIntent and intent request history
You can access aggregated and anonymized utterances with the Intent Request History API or the Intent History page in the developer console. This gives you a view into how users interact with your skill. You can view the utterances and the intents that Alexa triggered.
This is especially useful if you use AMAZON.FallbackIntent since you can see the utterances that users attempted to use when interacting with your skill. This is a useful way to see functionality users may be expecting, or common misspoken phrases that you may want to add to your skill. In the "plan my trip" example, if a large number of users often ask about the weather in a destination city, you may want to add this functionality to the skill. You can also use the intent request history to determine whether you need to make adjustments to AMAZON.FallbackIntent, as described later.
Note that the intent request history data does not provide all utterances for your skill. For details, see:
- Review the Intent History for a Custom Skill (developer console)
- Intent Request History API
Extend AMAZON.FallbackIntent with custom utterances
You can extend AMAZON.FallbackIntent with more utterances. Add utterances when you identify a small number of utterances that invoke custom intents, but should invoke AMAZON.FallbackIntent instead. For large number of utterances that route incorrectly, consider adjusting AMAZON.FallbackIntent sensitivity instead.
See Extend a Built-in Intent with Sample Utterances.
Adjust AMAZON.FallbackIntent sensitivity
The fallbackIntentSensitivity setting is available in the following locales:
-
English (All)
-
German (DE)
If AMAZON.FallbackIntent doesn't capture the utterances you expect, consider changing the fallbackIntentSensitivity setting. Changing the sensitivity setting has the greatest effect for skills that receive a wide range of unsupported requests that map to custom intents. By default, fallbackIntentSensitivity is RECOMMENDED, which means that Amazon selects the sensitivity setting for your skill.
You can set the sensitivity to any of the available values RECOMMENDED, LOW, MEDIUM, or HIGH. As the sensitivity increases,AMAZON.FallbackIntent captures more user utterances that aren't supported by your custom intents. To decide whether to change the setting, review your users' utterances in the Intent History.
Consider leaving the sensitivity at the default value of RECOMMENDED unless you want to select the sensitivity based on your analysis of the skill and the behavior of users.
Consider setting the sensitivity to MEDIUM or HIGH in the following scenarios:
-
Your skill has a small number of specific use cases that users trigger with specific phrasing, and those phrases are fully covered in your interaction model.
For example, if most of the responses in your skill are covered by "yes/no" or "true/false" utterances, increasing sensitivity helps
AMAZON.FallbackIntentcapture requests outside of your supported functionality. -
Your users often make requests for functionality that your skill doesn't yet support.
For example, assume your skill delivers traffic updates, but also receives a lot of requests for directions. Increasing sensitivity helps
AMAZON.FallbackIntentcapture those requests that are outside of the functionality of your skill. -
You are confident that your interaction model covers all or most utterances that you want to support, so you want everything else to route to
AMAZON.FallbackIntent.For example, assume your skill prompts users to reply with clearly-defined responses that are covered in your interaction model. Increasing sensitivity helps
AMAZON.FallbackIntentcapture utterances outside of this expected dialog.
Consider setting the sensitivity to LOW in the following scenarios:
- You are satisfied with the set of utterances routed to
AMAZON.FallbackIntentversus those routed to custom intents. In this scenario, increasing sensitivity might inadvertently redirect utterances that should route to custom intents. -
The use case for your skill requires a large number of different words and phrases that might not be in your sample utterances, but should still map to your custom intents.
For example, consider a trivia or game skill where users often respond with wrong answers. These incorrect answers are not covered by your interaction model, but you still want these utterances to route to your custom intents. Increasing sensitivity in this scenario might unintentionally send these incorrect guesses to
AMAZON.FallbackIntent.
fallbackIntentSensitivity, create an annotation set with the core utterances for your skill, along with any utterances that resolve to the incorrect intent. Then use the NLU evaluation tool to test your interaction model before and after the AMAZON.FallbackIntent changes and continue to adjust if you're not satisfied with the results. For details, see Batch Test Your Natural Language Understanding (NLU) Model.To adjust the AMAZON.FallbackIntent sensitivity
Use either the ASK CLI or JSON Editor to update the interactionModel.languageModel.modelConfiguration.fallbackIntentSensitivity.level setting in the JSON for your interaction model. Set fallbackIntentSensitivity.level to HIGH, MEDIUM, or LOW.
{
"interactionModel": {
"languageModel": {
"invocationName": "...",
"intents": [],
"types": [],
"modelConfiguration": {
"fallbackIntentSensitivity": {
"level": "HIGH"
}
}
},
"dialog": {},
"prompts": []
}
}
To see the full interaction model schema, see Interaction Model Schema.
To update your interaction model with the ASK CLI, use the deploy command. For ASK CLI examples, see Deploy a skill project to the development stage.
To update your interaction model with the developer console, edit the JSON in the JSON Editor, then save and build the model.
Let users select items with SelectIntent
The AMAZON.SelectIntent built-in intent lets users indicate that they want to select an item. Unlike the other standard built-in intents, AMAZON.SelectIntent has four slots that collect information about the item the user wants to select.
AMAZON.SelectIntent slots
| Slot name | Description/Example | Slot type |
|---|---|---|
|
|
Captures words that are anaphors representing an item, such as "هذا"and "ذلك":
|
|
|
|
Captures an ordinal position such as "أول" or "ثاني" and converts it to a number:
|
|
|
|
Captures words the represent the relative position of an item in a list, such as "الأعلى", "الأسفل", or "آخر":
|
|
|
|
Captures words that indicate the user is expecting a visual response, such as "اعرضي":
Note that you may get a value in this slot in combination with any of the other |
Unlike the other standard built-in intents, you cannot extend
AMAZON.SelectIntent with your own custom utterances.| Slot name | Description/Example | Slot type |
|---|---|---|
|
|
Captures words that are anaphors representing an item, such as "dit", "dat", and "het".
|
|
|
|
Captures an ordinal position such as "eerste" or "tweede" and converts it to a number:
|
|
|
|
Captures words the represent the relative position of an item in a list, such as "bovenste", "onderste", or "laatste":
|
|
|
|
Captures words that indicate the user is expecting a visual response, such as "tonen" or "weergeven".
Note that you may get a value in this slot in combination with any of the other |
Unlike the other standard built-in intents, you cannot extend
AMAZON.SelectIntent with your own custom utterances.| Slot name | Description/Example | Slot type |
|---|---|---|
|
|
Captures words that are anaphors representing an item, such as "this", "that", and "it".
|
|
|
|
Captures an ordinal position such as "first" or "second" and converts it to a number:
|
|
|
|
Captures words the represent the relative position of an item in a list, such as "top", "bottom", or "last":
|
|
|
|
Captures words that indicate the user is expecting a visual response, such as "show" or "display".
Note that you may get a value in this slot in combination with any of the other |
Unlike the other standard built-in intents, you cannot extend
AMAZON.SelectIntent with your own custom utterances.| Slot name | Description/Example | Slot type |
|---|---|---|
|
|
Captures words that are anaphors representing an item, such as "cet", "cette", and "ça":
|
|
|
|
Captures an ordinal position such as "premier" or "deuxième" and converts it to a number:
|
|
|
|
Captures words that represent the relative position of an item in a list, such as "haut", "bas", or "dernier":
|
|
|
|
Captures words that indicate the user is expecting a visual response, such as "montre" or "affiche":
Note that you may get a value in this slot in combination with any of the other |
Unlike the other standard built-in intents, you cannot extend
AMAZON.SelectIntent with your own custom utterances.| Slot name | Description/Example | Slot type |
|---|---|---|
|
|
Captures words that are anaphors representing an item, such as "die", "das", and "diesen":
|
|
|
|
Captures an ordinal position such as "erste" or "sweite" and converts it to a number:
|
|
|
|
Captures words that represent the relative position of an item in a list, such as "obersten", "untere", or "letzte":
|
|
|
|
Captures words that indicate the user is expecting a visual response, such as "zeige" or "öffne":
Note that you may get a value in this slot in combination with any of the other |
Unlike the other standard built-in intents, you cannot extend
AMAZON.SelectIntent with your own custom utterances.| Slot name | Description/Example | Slot type |
|---|---|---|
|
|
Captures words that are anaphors representing an item, such as "यह", "इसको", and "उस"
|
|
|
|
Captures an ordinal position such as "पहली" or "दूसरा" and converts it to a number:
|
|
|
|
Captures words that represent the relative position of an item in a list, such as "ऊपर", "नीचे", or "last":
|
|
|
|
Captures words that indicate the user is expecting a visual response, such as "show" or "दिखाना":
Note that you may get a value in this slot in combination with any of the other |
Unlike the other standard built-in intents, you cannot extend
AMAZON.SelectIntent with your own custom utterances.| Slot name | Description/Example | Slot type |
|---|---|---|
|
|
Captures words that are anaphors representing an item, such as "questa", "questo", and "quello":
|
|
|
|
Captures an ordinal position such as "primo" or "secondo" and converts it to a number:
|
|
|
|
Captures words that represent the relative position of an item in a list, such as "sopra", "basso", or "ultimo":
|
|
|
|
Captures words that indicate the user is expecting a visual response, such as "mostra" or "scegli":
Note that you may get a value in this slot in combination with any of the other |
Unlike the other standard built-in intents, you cannot extend
AMAZON.SelectIntent with your own custom utterances.| Slot name | Description/Example | Slot type |
|---|---|---|
|
|
Captures words that are anaphors representing an item, such as "これ", "それ", and "あれ":
|
|
|
|
Captures an ordinal position such as "一" or "二" and converts it to a number:
|
|
|
|
Captures words that represent the relative position of an item in a list, such as "一番最初", "一番下", or "一番最後":
|
|
|
|
Captures words that indicate the user is expecting a visual response, such as "表示して" or "見せて":
Note that you may get a value in this slot in combination with any of the other |
Unlike the other standard built-in intents, you cannot extend
AMAZON.SelectIntent with your own custom utterances.| Slot name | Description/Example | Slot type |
|---|---|---|
|
|
Captures words that are anaphors representing an item, such as "aquele", "essa", and "isto":
|
|
|
|
Captures an ordinal position such as "primeiro" or "segunda" and converts it to a number:
|
|
|
|
Captures words that represent the relative position of an item in a list, such as "cima", "topo", or "último":
|
|
|
|
Captures words that indicate the user is expecting a visual response, such as "show" or "display":
Note that you may get a value in this slot in combination with any of the other |
Unlike the other standard built-in intents, you cannot extend
AMAZON.SelectIntent with your own custom utterances.| Slot name | Description/Example | Slot type |
|---|---|---|
|
|
Captures words that are anaphors representing an item, such as "ese", "este", and "eso":
|
|
|
|
Captures an ordinal position such as "primer" or "segundo" and converts it to a number:
|
|
|
|
Captures words that represent the relative position of an item in a list, such as "de arriba", "inferior", or "último":
|
|
|
|
Captures words that indicate the user is expecting a visual response, such as "enseña" or "muéstra":
Note that you may get a value in this slot in combination with any of the other |
Unlike the other standard built-in intents, you cannot extend
AMAZON.SelectIntent with your own custom utterances.AMAZON.SelectIntent in your skill, don't use the names of the four slots as slot names in your custom intents unless they have the same type. For example, if you use ListPosition as the name of a slot in a custom intent, you must assign it the AMAZON.Ordinal slot type. If you use any of these four slot names in a custom intent and assign it a different slot type, your model might not work as you expect and might give you less accurate results. For more about restrictions on slot and intent naming, see Intent and slot name requirements.Example: IntentRequest with the ListPostion and VisualModeTrigger slots
This example illustrates an utterance that specifies both an ordinal list position and a word that indicate the user expects a visual response. The IntentRequest includes both VisualModeTrigger and ItemPosition slots.
User: Show the fifth result
{
"request": {
"type": "IntentRequest",
"requestId": "amzn1.echo-api.request.xxxxxxxx-xxxx",
"timestamp": "2018-09-21T23:13:30Z",
"locale": "en-US",
"intent": {
"name": "AMAZON.SelectIntent",
"confirmationStatus": "NONE",
"slots": {
"ListPosition": {
"name": "ListPosition",
"value": "5",
"confirmationStatus": "NONE"
},
"Anaphor": {
"name": "Anaphor",
"confirmationStatus": "NONE"
},
"VisualModeTrigger": {
"name": "VisualModeTrigger",
"value": "show",
"confirmationStatus": "NONE"
},
"PositionRelation": {
"name": "PositionRelation",
"confirmationStatus": "NONE"
}
}
}
}
}
Available standard built-in intents for Alexa-enabled devices with a screen
For Alexa-enabled devices with a screen, the standard built-in intents are available, as well as built-in intents meant specifically for screen display. The intents for screen display include intents that Alexa handles for the skill, as well as built-in intents that you must handle in your code.
| Skill Developer Handles Intent? | Intents for Alexa-Enabled Devices With a Screen | Common Utterances |
|---|---|---|
| Yes |
|
Note that the utterances for |
| No |
|
|
| Skill Developer Handles Intent? | Intents for Alexa-Enabled Devices With a Screen | Common Utterances |
|---|---|---|
| Yes | 1. AMAZON.PreviousIntent
2. AMAZON.NextIntent |
1. Vorige pagina, laatste pagina, go terug 2. Volgende pagina Note that the utterances for AMAZON.PreviousIntent map to clicking the back button.
|
| No | 1. AMAZON.ScrollUpIntent
2. AMAZON.ScrollLeftIntent
3. AMAZON.ScrollDownIntent
4. AMAZON.ScrollRightIntent
5. AMAZON.PageUpIntent
6. AMAZON.PageDownIntent
7. AMAZON.MoreIntent
8. AMAZON.NavigateHomeIntent
9. AMAZON.NavigateSettingsIntent
|
1. Scroll naar boven
2. Scroll naar links, scroll terug 3. Scroll naar beneden 4. Scroll rechts, scroll naar voren 5. pagina omhoog 6. Pagina omlaag 7. Laat meer zien 8. Navigate user to the device home screen. The skill session will end. 9. Navigate user to the Device Settings screen, and the skill session will continue. |
| Skill Developer Handles Intent? | Intents for Alexa-Enabled Devices With a Screen | Common Utterances |
|---|---|---|
| Yes | 1. AMAZON.PreviousIntent
2. AMAZON.NextIntent |
1. Previous page, last page, go back 2. Next page Note that the utterances for AMAZON.PreviousIntent map to clicking the back button.
|
| No | 1. AMAZON.ScrollUpIntent
2. AMAZON.ScrollLeftIntent
3. AMAZON.ScrollDownIntent
4. AMAZON.ScrollRightIntent
5. AMAZON.PageUpIntent
6. AMAZON.PageDownIntent
7. AMAZON.MoreIntent
8. AMAZON.NavigateHomeIntent
9. AMAZON.NavigateSettingsIntent
|
1. Scroll up
2. Scroll left, scroll back 3. Scroll down 4. Scroll right, scroll forward 5. Page up 6. Page down 7. Show more 8. Navigate user to the device home screen. The skill session will end. 9. Navigate user to the Device Settings screen, and the skill session will continue. |
| Skill Developer Handles Intent? | Intents for Echo Show | Common Utterances |
|---|---|---|
| Yes | 1. AMAZON.PreviousIntent
2. AMAZON.NextIntent |
1. page précédente 2. page suivante Note that the utterances for AMAZON.PreviousIntent map to clicking the back button.
|
| No | 1. AMAZON.ScrollUpIntent
2. AMAZON.ScrollLeftIntent
3. AMAZON.ScrollDownIntent
4. AMAZON.ScrollRightIntent
5. AMAZON.PageUpIntent
6. AMAZON.PageDownIntent
7. AMAZON.MoreIntent
8. AMAZON.NavigateHomeIntent
9. AMAZON.NavigateSettingsIntent
|
1. Monte, remonte, plus haut
2. Va à gauche, à gauche 3. Descends, plus bas 4. Va à droite, à droite 5. Va à la page précédente 6. Va à la page suivante 7. Plus, davantage 8. Va à l'accueil (*Navigate user to the Echo Show home screen. The skill session will end.*) 9. affiche les paramètres (*Navigate user to the Echo Show Device Settings screen, and the skill session will continue.*) |
| Skill Developer Handles Intent? | Intents for Alexa-Enabled Devices With a Screen | Common Utterances |
|---|---|---|
| Yes | 1. AMAZON.PreviousIntent
2. AMAZON.NextIntent |
1. Vorherige Seite, letzte Seite, gehe zurück 2. Nächste Seite Note that the utterances for AMAZON.PreviousIntent map to clicking the back button.
|
| No | 1. AMAZON.ScrollUpIntent
2. AMAZON.ScrollLeftIntent
3. AMAZON.ScrollDownIntent
4. AMAZON.ScrollRightIntent
5. AMAZON.PageUpIntent
6. AMAZON.PageDownIntent
7. AMAZON.MoreIntent
8. AMAZON.NavigateHomeIntent
9. AMAZON.NavigateSettingsIntent
|
1. Hochscrollen
2. Nach Links scrollen, scrolle zurück 3. Nach unten scrollen 4. Nach rechts scrollen, scrolle nach vorne 5. Gehe zur Seite darüber 6. Gehe zur Seite darunter 7. Mehr anzeigen 8. Gehe auf die Startseite 9. Gehe zu den Einstellungen Note that the Utterances for `AMAZON.NavigateHomeIntent` and `AMAZON.NavigateSettingsIntent` will close the session. |
| Skill Developer Handles Intent? | Intents for Alexa-Enabled Devices With a Screen | Common Utterances |
|---|---|---|
| Yes | 1. AMAZON.PreviousIntent
2. AMAZON.NextIntent |
1. पीछे जाना, पिछला वाला 2. अगला, अगला वाला Note that the utterances for AMAZON.PreviousIntent map to clicking the back button.
|
| No | 1. AMAZON.ScrollUpIntent
2. AMAZON.ScrollLeftIntent
3. AMAZON.ScrollDownIntent
4. AMAZON.ScrollRightIntent
5. AMAZON.PageUpIntent
6. AMAZON.PageDownIntent
7. AMAZON.MoreIntent
8. AMAZON.NavigateHomeIntent
9. AMAZON.NavigateSettingsIntent
|
1. ऊपर करो
2. बाईं ओर ले जा 3. नीचे करो 4. दाईं ओर ले जा 5. पन्ना ऊपर 6. page नीचे 7. मुझे और बताओ 8. home पे ले जाओ 9. मुझको settings दिखाओ |
| Skill Developer Handles Intent? | Intents for Echo Show | Common Utterances |
|---|---|---|
| Yes | 1. AMAZON.PreviousIntent
2. AMAZON.NextIntent |
1. il precedente, vai indietro 2. il prossimo, il seguente Note that the utterances for AMAZON.PreviousIntent map to clicking the back button.
|
| No | 1. AMAZON.ScrollUpIntent
2. AMAZON.ScrollLeftIntent
3. AMAZON.ScrollDownIntent
4. AMAZON.ScrollRightIntent
5. AMAZON.PageUpIntent
6. AMAZON.PageDownIntent
7. AMAZON.MoreIntent
8. AMAZON.NavigateHomeIntent
9. AMAZON.NavigateSettingsIntent
|
1. Scorri verso l'alto
2. Scorri a sinistra 3. Scorri verso il basso 4. Scorri a destra 5. Vai alla pagina sopra 6. Vai alla pagina seguente 7. Mostrami più cose simili 8. Apri la pagina principale (Navigate user to the Echo Show home screen. The skill session will end.) 9. Vai al menu del dispositivo (Navigate user to the Echo Show Device Settings screen, and the skill session will continue.) |
| Skill Developer Handles Intent? | Intents for Alexa-Enabled Devices With a Screen | Common Utterances |
|---|---|---|
| Yes | 1. AMAZON.PreviousIntent
2. AMAZON.NextIntent |
1. 前のページ, 直前のページ, 戻る 2. 次のページ Note that the utterances for AMAZON.PreviousIntent map to clicking the back button.
|
| No | 1. AMAZON.ScrollUpIntent
2. AMAZON.ScrollLeftIntent
3. AMAZON.ScrollDownIntent
4. AMAZON.ScrollRightIntent
5. AMAZON.PageUpIntent
6. AMAZON.PageDownIntent
7. AMAZON.MoreIntent
8. AMAZON.NavigateHomeIntent
9. AMAZON.NavigateSettingsIntent
|
1. 上にスクロールして
2. 左にスクロールして、左へ行って 3. 下にスクロールして 4. 右にスクロールして、右へ行って 5. 上のページ 6. 次のページ 7. 詳しく表示 8. Navigate user to the device home screen. The skill session will end. 9. Navigate user to the Device Settings screen, and the skill session will continue. |
| Skill Developer Handles Intent? | Intents for Alexa-Enabled Devices With a Screen | Common Utterances |
|---|---|---|
| Yes | 1. AMAZON.PreviousIntent
2. AMAZON.NextIntent |
1. A Página anterior, a última página, voltar para trás 2. A próxima página Note that the utterances for AMAZON.PreviousIntent map to clicking the back button.
|
| No | 1. AMAZON.ScrollUpIntent
2. AMAZON.ScrollLeftIntent
3. AMAZON.ScrollDownIntent
4. AMAZON.ScrollRightIntent
5. AMAZON.PageUpIntent
6. AMAZON.PageDownIntent
7. AMAZON.MoreIntent
8. AMAZON.NavigateHomeIntent
9. AMAZON.NavigateSettingsIntent
|
1. Ir para cima
2. Ir para esquerda, vai pra esquerda 3. Ir para baixo 4. Ir para direita, vai pra direita 5. Ir para a página de cima 6. Ir para a página debaixo 7. Saber mais 8. Ir para a tela da home. Navigate user to the device home screen. The skill session will end. 9. Vai nas configurações. Navigate user to the Device Settings screen, and the skill session will continue. |
| Skill Developer Handles Intent? | Intents for Echo Show | Common Utterances |
|---|---|---|
| Yes |
1. AMAZON.PreviousIntent
2. AMAZON.NextIntent
|
1. a la anterior, anterior, pon me la anterior 2. a la próxima página Note that the utterances for AMAZON.PreviousIntent map to clicking the back button.
|
| No |
1. AMAZON.ScrollUpIntent
2. AMAZON.ScrollLeftIntent
3. AMAZON.ScrollDownIntent
4. AMAZON.ScrollRightIntent
5. AMAZON.PageUpIntent
6. AMAZON.PageDownIntent
7. AMAZON.MoreIntent
8. AMAZON.NavigateHomeIntent
9. AMAZON.NavigateSettingsIntent
|
1. ve hacia arriba
2. ve a la izquierda 3. ve hacia abajo 4. ve a la derecha 5. a la página arriba 6. a la página abajo 7. muéstrame más cosas similares 8. página de inicio. Navigate user to the Echo Show home screen. The skill session will end. 9. abre ajustes. Navigate user to the Echo Show Device Settings screen, and the skill session will continue. |
Include the built-in intents you want to use in your interaction model. When you refer to an intent in your code, be sure to include the full intent name, including the AMAZON prefix.
Scroll intents
The AMAZON.Scroll* intents let the user scroll the content on the screen. The intent works with the APL ScrollView, Sequence, and GridSequence components.
AMAZON.ScrollUpIntentAMAZON.ScrollLeftIntentAMAZON.ScrollDownIntentAMAZON.ScrollRightIntent
To enable voice-based scrolling for an APL component, you must assign the component an id.
Alexa handles the intents automatically. You don't need to include handlers for these intents in your skill code.
Page intents
The AMAZON.Page* intents are equivalent to the AMAZON.ScrollUp and AMAZON.ScrollDown intents and let the user scroll through content a page at at time. The intent works with the APL ScrollView, Sequence, and GridSequence components.
AMAZON.PageUpIntentAMAZON.PageDownIntent
To enable voice-based scrolling for an APL component, you must assign the component an id.
Alexa handles the intents automatically. You don't need to include handlers for these intents in your skill code.
AMAZON.MoreIntent
The AMAZON.MoreIntent advances the content to show more of the content and is therefore similar to the AMAZON.ScrollDownIntent and AMAZON.ScrollRightIntent intents. The intent works with the ScrollView, Sequence, and GridSequence components.
To enable voice-based scrolling for an APL component, you must assign the component an id.
Alexa handles the intents automatically. You don't need to include handlers for these intents in your skill code.
AMAZON.NavigateHomeIntent
The AMAZON.NavigateHomeIntent is active on only screen devices where it exits the skill and returns customers to the home screen. Common commands are "Alexa, go home", "Alexa, go to the home screen", and "Alexa, go to my home page".
This intent is automatically added to your interaction model after you save your model. The intent is handled by Alexa so you do not need to create an intent handler for it as long as your skill properly handles "exit" requests as required. If your skill has a custom utterance that overlaps with AMAZON.NavigateHomeIntent, your custom intent takes precedence and those utterances invoke your intent instead.
Intents forwarded to the skill
These built-in intents may have a different implementation than the default. However, if you choose to give them a non-default implementation, do not include the back button in your templates, because AMAZON.PreviousIntent and the back button operate equivalently. By default, these intents operate in a linear backwards and forwards direction.
AMAZON.PreviousIntentAMAZON.NextIntent
You can choose to implement these intents in your custom skill without providing any sample utterances.
As the skill developer, you must ensure these intents are handled in your skill's service (AWS Lambda or web service) in order for the user to use them.
Built-in Intent Library Documentation
Navigate to all built-in intents in the Built-in Intent Library.
See all available slot types in the Slot Type Reference.
Learn more about using the built-in intent library:
- Understanding the Structure of the Built-in Intent Library
- Implementing the Built-in Intents
- Standard Built-in Intents
Learn more about building your voice interface:
- Choose the Invocation Name for a Custom Skill
- Create the Interaction Model for Your Skill
- Best Practices for Sample Utterances and Custom Slot Type Values
- Interaction Model Schema
- Alexa Design Guide
The built-in intent library incorporates material from Schema.org, which is licensed under the Creative Commons Attribution-ShareAlike License (version 3.0) (the "License"). You may not use this file except in compliance with the License. You may obtain a copy of the License at http://creativecommons.org/licenses/by-sa/3.0/. For questions, please contact us.
Last updated: Aug 08, 2024